Senior Inbound Sales Consultant

Island Hopper Vacations – Member of Turama Pacific Travel Group

About the Role

Island Hopper Vacations is seeking an experienced and motivated Senior Inbound Sales Consultant to join our Reservations team.

The role combines hands-on reservations and sales with supporting the day-to-day coordination of the team. You will work closely with the Operations Manager to maintain efficient operations, strong sales performance and excellent customer service.

Key Responsibilities

• Manage enquiries, quotations, bookings, amendments and cancellations.
• Promote products and convert enquiries into confirmed bookings.
• Ensure customer communication is handled promptly and professionally.
• Support the coordination and workflow of the Reservations team.
• Guide, assist and motivate team members when required.
• Maintain strong relationships with clients, agents and suppliers.
• Assist with resolving customer concerns and booking issues.
• Contribute to improving processes and service delivery.

Key Requirements

• Proven experience in reservations and sales, preferably within tourism.
• Strong communication, organisational and customer service skills.
• Confidence using reservations and booking systems.
• Strong attention to detail and accuracy.
• A positive, team-focused attitude.
• Ability to support, guide and motivate others.
• Ability to multitask and perform well under pressure.