Inbound Sales Consultant

Island Hopper Vacations – Member of Turama Pacific Travel Group

About the Role

Island Hopper Vacations is seeking a motivated and customer-focused Inbound Sales Consultant to join our Reservations team.

The role involves managing online and direct bookings for accommodation, flights, transfers, tours and attractions while providing professional service to clients, agents, wholesalers and suppliers.

Full training will be provided to the right applicant.

Key Responsibilities

• Respond to enquiries and prepare quotations.
• Process reservations, amendments and cancellations.
• Manage online and direct bookings accurately.
• Promote products and follow up sales leads.
• Maintain accurate booking records.
• Assist with booking queries and customer service matters.
• Communicate professionally with clients, agents and suppliers.
• Support the wider Reservations team as required.

Key Requirements

• Experience in customer service, sales, reservations, administration or tourism.
• Strong communication, organisational and customer service skills.
• Proficiency in Microsoft Outlook, Word and Excel.
• Strong attention to detail and accuracy.
• A positive and proactive attitude.
• Ability to multitask and work well under pressure.
• Reservations system or Cook Islands tourism experience would be an advantage.