Inbound Sales Consultant

Island Hopper Vacations – Member of Turama Pacific Travel Group

About the Role

We have an exciting opportunity for an Inbound Sales Consultant to join our Island Hopper Vacations Reservations team.

This role will suit someone who is customer-focused, well organised, sales-driven, and able to multitask in a fast-paced tourism environment. The successful applicant will have strong communication skills, excellent attention to detail, and the ability to work well independently while also contributing as part of a team.

The main responsibility of this role is to manage online and direct bookings for accommodation, flights, airport transfers, tours, and attractions, while providing timely and professional service to clients, agents, wholesalers, suppliers, and internal teams.

The role also involves preparing quotes, processing reservations, following up sales leads, maintaining accurate booking records, and actively promoting Island Hopper Vacations products.

Full training will be provided for the right person.

Key Responsibilities

• Respond to enquiries and prepare quotations in a timely and professional manner.
• Process reservations, amendments, and cancellations accurately and efficiently.
• Manage online and direct bookings for accommodation, flights, airport transfers, tours, and attractions.
• Actively promote Island Hopper Vacations products and follow up sales leads.
• Maintain accurate booking details and records in the reservations system.
• Communicate professionally with clients, agents, wholesalers, suppliers, and internal departments.
• Build and maintain strong working relationships with clients, suppliers, and stakeholders.
• Assist with resolving booking queries, changes, and customer service matters.
• Support the Reservations team and assist with other reservations activities as required.

Key Requirements

• Level 3 Secondary School qualification or relevant experience in customer service, sales, reservations, administration, or tourism.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience working in the Cook Islands tourism industry will be an advantage.
• Experience with reservations or booking systems will be an advantage.
• Strong customer service and communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Well organised, reliable, and able to multitask.
• Sales-focused, proactive, and confident dealing with clients and agents.
• Ability to work independently and as part of a team.
• Willingness to learn and support the wider team where required.