Booking Systems Coordinator

Product Department – Turama Pacific Travel Group

About the Role

We have an exciting opportunity for a Booking Systems Coordinator to join our Product Department.

This role will suit someone who is well organised, has strong multitasking skills, excellent attention to detail, and the ability to work well unsupervised while also thriving in a team environment.

The main responsibility of this role is to maintain and support our in-house booking system (Tourplan), ensuring information is accurate, up to date, and used correctly across the business. This role will also assist with training new Reservations staff on booking system processes and correct system use.

The role also involves supporting the Product Department with data entry, website content management, supplier and wholesaler communication, basic ICT support, and other product-related tasks as required.

Full training will be provided for the right person.

Key Responsibilities

• Maintain and update information in our in-house booking system, currently Tourplan.
• Ensure product, supplier, rate, and booking system information is accurate and up to date.
• Assist with training new Reservations staff on booking system processes and correct system use.
• Support Reservations and Product staff with booking system queries and procedures.
• Complete data entry and system updates accurately and efficiently.
• Assist with website content management and updates through CMS.
• Communicate professionally with internal teams, wholesalers, suppliers, and other stakeholders.
• Provide basic ICT support and assist with hardware/software setup and problem-solving where required.
• Liaise with IFIX Computers for ICT-related support when needed.
• Assist with other Product Department tasks as required.

Key Requirements

• Level 3 Secondary School qualification or relevant experience in administration, reservations, tourism, systems, or data entry.
• Proficient in Microsoft Outlook, Excel, Word, and Publisher.
• Experience working in the Cook Islands tourism industry will be an advantage.
• Experience with booking systems will be an advantage.
• Strong attention to detail and accuracy.
• Well organised, reliable, and able to multitask.
• Excellent communication skills, both written and verbal.
• Good customer service skills and professional manner.
• Ability to work independently and as part of a team.
• Willingness to learn and support others with system processes.